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First Keystone Community Bank

 

Online Banking – FAQ’s

When is Online Banking available?

Is the Internet safe and secure for online banking?

What do I do if I forget my Sign-On?

What do I do if I forget my Password?

How do I view my account statements?

How do I sign up for Electronic Statements (e-statements)?

How do I sign up for Bill Pay?

How do I add my new account to my online banking?

How do I add/change my email address or a phone number?

How do I change or update my security questions?

Does online banking work with other accounting software?

 

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Question #1:

When is Online Banking available?

Answer:

First Keystone’s online banking site is available 24 hours a day, 7 days a week for your convenience.

 

Question #2:

Is the Internet safe and secure for online banking?

Answer:

Yes.  This is a common concern with banking and commerce on the internet.  Data on the Internet is safeguarded by encryption as it moves between systems.  First Keystone Community Bank strongly recommends you have up-to-date antivirus protection and frequently scan your computer for malware.  You can help safeguard your information and the banking system protecting your Sign-On ID and Password.  A proper combination of Sign-On and Password is the only way to gain access to your accounts.  Please be careful to keep this information secure.

 

Question #3:

What do I do if I forget my Sign-On?

Answer:

Contact First Keystone’s Online Banking Dept. at Ext. 8503.  You will be asked a series of security questions to verify your identity as the owner of the access profile.  Once confirmed, your current Sign-On can be provided to you. 

 

Question #4:

What do I do if I forget my Password?

Answer:

Contact First Keystone’s Online Banking Dept. at Ext. 8503.  You will be asked a series of security questions to verify your identity as the owner of the access profile and then a temporary password will be provided to you.  The temporary password will work for one sign on only and then you will be prompted to enter a new password of your choice.  Passwords are not case sensitive and must simply be a minimum of 8 characters long. Passwords can only be changed by accessing our full website.  They cannot be changed through the mobile app.

 

Question #5:

How do I view my account statements?

Answer:

Once you are signed on, select the “Statement” option on the far left of the accounts screen.  As new statements are available, they will be listed in the “Unviewed Documents” section.  To view a current or previous statement for a specific account, click on the “Statements – Regular” option to the left of the desired account number.

 

Question #6:

How do I sign up for Electronic Statements (e-statements):

Answer:

             Select the Statements option under the Accounts Tab

             If applicable, pop-up blockers may need to be disabled for this website

             Verify your email address

             Read/Review/Print and Accept the e-statement Consent and Authorization

             You will now be able to view statements electronically and will stop receiving paper statements

             When future statements are available for viewing, an email notification will be sent to the email address provided. For security purposes, account statements are not emailed directly.

 

Question #7:

How do I sign up for Bill Pay?

Answer:

Once you are signed on, go to the “Payments” tab and click on “Pay my bills” under the Bill Payments option. Click within the agreement content, then the “I Accept” box for the “Terms of Service” and “Continue”.  The next screen is where you will set up your desired payments.  A tutorial video on the use of bill pay is also available through our full website under “convenience services”.

 

Question #8:

How do I add my new account to my online banking?

Answer:

Once you are signed on, go to “My Profile” at the top of the screen, then “Account Management” on the left and click the “Add New Account” button.  Enter the account number and select the account type (checking, savings, CD, etc.) There is also a “nickname” field if you want to refer to the account by something other than just the product name. Then click “Submit”.  You will need to sign out and sign back in to refresh the accounts and have access to the newly added account.

 

Question #9:

How do I add/change my email address or a phone number?

Answer:

Once you are signed on, go to “My Profile” at the top of the screen, then “My Profile” again on the left side of the screen.  Click the “Edit” button for the item you wish to update.  Enter the new email address or phone number; (for a new email address, re-enter to confirm) then “Save”.

 

Question #10:

How do I change or update my security questions?

Answer:

Security questions must be changed or updated using the full bank website.  They cannot be changed or updated through the mobile app.  Security questions and the answers you provide assist us in verifying your identity when you call for assistance with your online banking.

 

Question #11:

Does online banking work with other accounting software?

Answer:

Absolutely.  Online banking was designed to be compatible with both Quicken® and Quickbooks®.  You can access the export capability through the “Reports” option by selecting the “Category Detail Report”.  If you do not have access, contact First Keystone’s Online Banking Dept. at Ext. 8503 for assistance.