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First Keystone Community Bank

Welcome to the Troubleshooting area. Here you can get information and suggestions for problems you may be experiencing.

Click on a problem below for information and suggestions related to that problem. Or choose an item from the menu to the left.

If this area does not provide the information you are looking for, select the feedback option in the menu to the left, and send us a description of your problem.

  1. I've forgotten my Sign-On ID and/or Pass Code.
  2. I've requested an Account to be added, but it doesn't show up in my Account Summary.
  3. When I click on the Register of an account, the register shows no transactions.
  4. There is a transaction in my register that I don't recognize.

Problem #1
I've forgotten my Sign-On ID and/or Pass Code.

Recommendation:
If you have forgotten your Sign-On ID or Pass Code, send a feedback message stating this fact to the Support Desk . Be sure to include your name with the message. You will then be contacted to verify your identity. You can also call 570-752-3671 x8503. Upon verification, this information will be presented to you again.

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Problem #2
I've requested an Account to be added, but it doesn't show up in my Account Summary.

Recommendation:
When you request an account to be added for personal banking, the account should show immediately. For Business Accounts, this verification process may take a couple of business days. If, after a couple of days have passed, the account doesn't show up in your account summary page, send a message to the Support Desk or call 570-752-3671 x8503 and the matter will be researched.

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Problem #3
When I click on the Register of an account, the register shows no transactions.

Recommendation:
Posted transactions to your account are tracked by the system from the point of enrolling or adding the account. So, as time goes by, transactions will begin to show in your register. If you have had transactions in your register in the past, and they are no longer showing, send a message to the Support Desk or call 570-752-3671 x8503, and the matter will be researched.

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Problem #4
There is a transaction in my register that I don't recognize.

Recommendation:
If there is a transaction in your register that you don't recall making or creating, send a message to the Support Desk or call 570-752-3671 x8503, specifying the transaction information, and the issue will be researched.

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